Shipping and Delivery

Mainland UK Deliveries

As a secure website you can trust we need to continue the security of your parcel as it leaves our warehouse and journeys to your delivery address, all our parcels are sent through secure delivery networks with DPD.  Our delivery options will also give you an indication of the time frame the parcel should be with you by, to help you choose the right delivery option for your individual needs.  Guidelines are shown below, but feel free to call customer services on 01752 842178 or emailing us sales@ribboncompany.co.uk with any questions.

Standard Shipping – £6.95

Sent using DPD Local our couriers – This service is more suited if you are well prepared and are happy to give us time to get it completely right for you, we normally aim to get your product to you within 5 working days, but once again this can be quicker.

Express Shipping– £12.50

Sent using DPD Local our couriers. Our couriers use a 1-hour predictive slot service, so you can track your parcel and not necessarily have to stay home all day waiting for it!  Please ensure you supply your mobile number in checkout to enable us to send you tracking details

Free Standard Service UK Delivery

UK mainland delivery – see details in checkout – normally a minimum spend of £100 or coupon code.

If you are unsure what the best option is for you then please call us on 01752 842178 and we’ll be happy to advise.

You can login to your account with us using your email address and password, you can view your order and track its progress through processing, sent to warehouse for picking, dispatched on its way etc.

We shall not be liable in any way for the loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed, incorrectly described, or any other of its obligations not being performed for reasons beyond the control of Printed Ribbon Company ltd, or any acts of 3rd parties.

Overseas Deliveries

Overseas, UK islands and highlands, shipping rates are calculated based upon the volumetric size of your parcel.  Often Larger items such as very large bows can double your shipping costs.  Once in checkout the website will give you an estimated shipping charge, if the cost is less or more than you have paid, we will email you accordingly.  Please call customer services on 01752 842178 for delivery schedules – we recommend to always leave at least 3 weeks for delivery to America/Canada & Australia or 2 Weeks for Europe – as delays in customs can happen and these are beyond our control.  On the rare occasion you are not happy with your order you must contact us either in writing to The Ribbon Company, 8 Symons Road, Saltash, Cornwall. PL12 4EG or via email at sales@ribboncompany.co.uk in the 1st instance for further information. We do not offer refunds on any P & P costs incurred and any return costs including UK customs charges which must be covered by you.

How Is My Parcel Shipped?

We use UPS and Parcelforce International Services or International Couriers to send our international deliveries, the method of dispatch depends on the size and weight of your parcel, your location, and the most efficient dispatch method to use.  All our parcels will require a signature upon receipt, there is an option in checkout to change the delivery address if you are not at your billing address during the day.

Most deliveries are made between 8am and 6pm.  Special instructions asking for the parcel to be left where a signature cannot be obtained such as – leave on step, by bins or in playhouse, ring before delivery etc cannot be passed onto our delivery partners, but you can change the shipping address to maybe work or a friend or relative who will be available to sign.

What happens If I’m Not Home for My Delivery?

You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within 5 days, or your parcel will be returned to us, this will incur a returns fee, restocking fees and a further delivery charge if you still require the item.  Remember you can change the shipping address in checkout to a works address or friend or neighbours if that helps. The driver will then pop a card through your door showing you where your parcel is.

What happens if I change my mind and my parcel has been shipped?

You are welcome to change your mind about your purchase, and as long as the items are resalable, unopened or unused (there are some restrictions though – Please see our returns policy on our website for full details – we will gladly refund their value to your method of payment.  However, if your parcel has been shipped and refused you will be charged for the shipping and return costs and any import taxes due on the parcel.   Remember we cannot refund personalised or made to order products.

If you wish to return your items yourself, we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel.  We cannot be held responsible for goods which do not arrive back safely with us.   Returns must be made within 7 days of receipt.

My Parcel Hasn’t Arrived?

Please check with neighbours, in-case they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit – please inform us as soon as possible so we have the opportunity to investigate and if necessary arrange another order to be sent so there’s no tears at your party!

There’s something missing in my parcel?

If there are any discrepancies or missing items on your delivery, we must be notified within 3 working days from the date received by calling 441752842178 or emailing us sales@ribboncompany.co.uk.